1. How can I change my password?

    You can change your password two ways: A) Log into the system (https://app.biospatial.io/login -  Click on "Forgot Password?").  B) Log into the system - https://app.biospatial.io/login - Move mouse over your name (Top right hand corner) - Clink on "User Profile" - update the change password section and clink on "Update Password".

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  2. How do I update my profile information?

    Log into the system (https://app.biospatial.io/login  - Move mouse over your name (Top right hand corner). Clink on "User Profile" - make your changes and clink on "Update Profile".)
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  3. How do I know who the key user of my agency is and their contact information?

    This functionality is not available in the EMSTARS system at this time.

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  4. How do I upload or send a file?

    You can only send your data via a Webservice or URL. 
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  5. Do we have to resubmit records with warning messages?

    Yes, where possible. We recognize that some records cannot be modified after the fact; however, every attempt should be made to correct the record and resubmit with the valid field values. Evidence based decision making requires quality data.
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  6. When will I get my user name and password for uploading?

    Once you are added to the system as a user, you will receive your username and password via e-mail.
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  7. How many key users can we have?

    Two is recommend, but as many as needed by your agency.
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  8. What if I can't login into the system?

    Contact your primary Key User for tier 1 support. Primary Key Users contact the DOH.
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  9. How do we add a user to the system?

    Contact your primary Key User for tier 1 support. Primary Key Users have the ability to add users to the system.
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  10. Does the NEMSIS web service passwords expires?

    NEMSIS web service passwords do not expire and are not automatically reset.  User passwords for the EMSTARS application expire after 90 days.
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  11.  

    How often should a file be submitted?

    All ePCR’s should be submissed upon completion of the event.   It is recommended that submission be no later than within 3 days of the event to maximize use for syndromic surveilance systems.
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  12. Are providers required to collect and report a patient's Social Security Number?

    Yes, where possible. We recognize that several circumstances may inhibit collection of SSN in the field, such as a foreign visitor or illegal alien, infants, John Doe's, or the SSN may just not be readily available. There are field values available to accommodate each situation (no blanks will be accepted). However, every attempt should be made to collect and record the patient's SSN, either at the time of service, or updated after the fact. This is an important factor for billing; but it is also the only method available to link patient outcome data from hospitals and rehab. The quality and quantity of an agency's outcome data will be directly related to their ability to collect and report patient SSN.
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